Hotel Willow Banks is located on The Mall, a charming shopping street which is excellent for stroll and buying some specialities of the place or souvenirs for your house or for your friends. The property is 2.6 km from Shimla State Museum and Viceregal Lodge thus allowing the guests an opportunity to explore the town. Shimla Airport is about 21 km away and the train station is 2.5 km away. It is around 450 metres from Christ's Church and Shimla City.

Originally owned by James Craddock known as the ‘Architect and Builder of Shimla’ this three acre estate established in the year 1871 is a landmark in Shimla, while holding an historical essence in it. The estate spells history and exemplifies an era of gracious living. Dating back to 1871, the colonial-style Hotel Willow Banks offers beautiful views of the Shimla Valley and the mountains. The interiors are redesigned according to modern tastes to ensure a contemporary comfortable stay to all its guests. The furniture is cozy and comfortable. The lighting is perfect for the hotel andbinds all the elements of the interiors perfectly.

Guests can enjoy an authentic Ayurvedic massage or a traditional European massage at Akasa Spa, receive a manicure at Daffofil Beauty Salon or arrange a tour at the tour desk. You can play billiards and table tennis at the hotel. Well-equipped meeting and banquet facilities are also available. Eighteen71 Cookhouse Bar serves Indian, Oriental and international dishes, as well as refreshing drinks. Cafe Shimla Times Restaurant is open all day and offers stunning views of Shimla. Skybar is Shimla's only rooftop bar and Hookah Lounge.

The hotel is popular due to its imperial architecture blended with the modern interiors and facilities. The ravishing food of the on-site restaurants and the roof top bar is another reason for the popularity of the venue.